Random Observations from the Nationals-Pirates game, which I attended with several other family members on May 17 at Nationals Park in Washington, DC.
Customer Service With a Smile. My sister-in-law Lora and brothers Rich and Steve are standing outside the Will Call window at Nationals Park around 6:20 PM. Rich has already picked up our tickets and we are waiting for the arrival of nephew Sam and niece Paula Jo, her husband Matt and daughters Megan and Emma. Standing outside the ropes to the Will Call, there was this Nats employee, a middle-aged woman with an attitude who confronted all the incoming customers queuing up at the Will Call, barking something about “Are you Goldstar Will Call? That is down the street!” The accompanying tone was aggressive, loud, and quite off-putting.
